Q. Can you clean the inside surface of windows with water spots inside?

A. If the window has a light haze, or small deposits that look like salt crystals I can often clean them out.  If the spotting gets much worse with river bedding streaks or  white water spots, I usually will not be able to clean them out.


Q: How long does it take (after the service is completed) for the windows to be clear? i.e. the healing process ?

A: There is no exact answer to how long it takes for a window to clear. There are a three major variables; how large is the window, what is the window orientation to the sun and how much water/moisture is in the window system.   Honestly most windows look worse when we finish than before we started because the cleaning and rinsing process adds water to the system.  However now the window can begin to heal or dry out.   In the summer many windows dry out in two weeks.  In the winter they may take 6 weeks to dry out.   Our warranty guarantees that all moisture will be evaporated after 12 weeks. 

Q: What is the R-Value of a normal Thermal pane and what would the R-Value be after the process has been completed?

A: Generally speaking, in a standard thermal pane, the R value is in a range of 2.5 to 4.3. The R value of the thermal pane will be restored very close to the original R value of a new unit when the unit is dried out.
  
Q. Can you service glass doors or other tempered windows?

A. Sometimes.  I can't drill into tempered glass without breaking it.  However sometimes I can drill into the spacer bar area and vent a window.  Normally if I vent a window thought the spacer bar I won't do any cleaning or rinsing of the window, but the window will dry out much faster.

Q.  Can you serevice low-e windows?

A. Sometimes. There are two major types of low-e coated windows:   soft coat and hard coat.    Soft coat low-e windows are very delicate metallic coatings that easily oxidize.  I cannot repair low-e windows that have started to oxidize.  However some windows have a more durable coating.  With hard coat low-e windows the coating is baked on and is much more resistant to moisture and I often can heal those.


Q: Will window cleaning and cleaning chemicals used on the window (both inside and out) have a harmful effect on your process and the membranes you install?

A: No, normal window cleaning will not affect our process.   You should try to avoid putting harsh chemicals directly on the membranes. 


Q: With the hole drilling and vent installation is there any visible change to the window viewing area?

 A: The access holes are discreetly positioned in the corners of the insulated glass unit and generally out of the way of the main window viewing area. In fact the upper hole and vent are generally covered by blinds or drapes and not seen.  Most clients are very happy with the dramatic increase in the main view area once we have removed the condensation and the small access holes and vents almost disappear.

Q: What about windows that had argon gas when new?

A:  With regard to the argon issue, while we concede that argon has many very good qualities (i.e. it deadens sound and has better insulation value that regular air), in our opinion, the argon has been out of a failed window unit for a considerable period of time before condensation formed in the window. So the best that we are able to do is return the R value to what an original air fill window would have been, slightly less than an argon filled window but considerably better that a window filled with wet air.